Shipping & Returns


The prices listed does not include shipping.
The shipping service we use is Israel Post.

The cost of delivery is calculated according to the method of delivery, the weight of the item (including packaging) and the destination, according to the postal price list. Import taxes may be charged by customs upon arrival, depending on the destination. The import taxes are calculated according to the parcel’s value and the country of destination. Please check your local import regulations before submitting an order. 

Estimated delivery times:
Delivery in Israel, registered mail - 21 business days.
Delivery in Israel, door-to-door delivery - 3-7 business days.
Shipping abroad, eco post - 21 business days.
Shipping abroad, EMS - 5 business days. 

The above delivery times are estimated and do not include the production times of customized products. These include framed photos and archival photo paper prints. In these cases, the estimated production time is 14 business days.

The PhotoHouse will not be responsible for delays in delivery as a result of events beyond its control.

The site will not be responsible for packages damaged during the shipping process. Acceptance of a replacement package or a credit will be conditional upon the submission of a damage report at the post office from which the package was collected, at the time of collection. We will not be able to process inquiries that are sent without a report.


Items can be returned as long as they are not used or damaged and are in their original packaging. There is no return/exchange option for framed images as they are made to order. All discounted items are final sale.

To make a return, send us an email at with the order number, item details and the reason for return.
Items can only be returned within 14 days from the date of purchase or shipping receipt.

If requested, returned items will result in a full refund and no cancellation fee.
Items may also be exchanged.

*Shipping cost is non-refundable

After 30 days since the initial purchase, unfortunately we will not be able to offer a refund or replacement.
Items must be sent back to our address: The PhotoHouse Tchernichovsky 5, Tel Aviv, 6329118, Israel.
Refunds will be made within 14 days of receiving the returned item, in accordance with the credit card company's guidelines.
The refund will be according to the terms in which the original transaction was made (if paid in payment increments, the refund will also be in payment increments).